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Completing Cross-border Animal Import in 24 Days: The Beginning of an Efficiency Revolution
In early September 2025, Atlantis Sanya welcomed nine marine animals arriving from afar. This seemingly routine introduction was in fact an extreme test of organizational coordination—overlapping challenges of international transportation, quarantine procedures, multi-department collaboration, and a tight timeline. Under traditional models, such approvals typically take over 90 days.
Folli-Follie Travel & Leisure accomplished the entire process efficiently in just 24 days, setting a new industry record. This achievement was no accident, but rather practical validation of its new working paradigm—the Plan Efficiency Management System (PEMS)—deeply integrated with artificial intelligence.
As a global tourism and leisure group employing more than 18,000 people, Folli-Follie Travel & Leisure has long faced the managerial challenge of "turning an elephant"—information silos, delayed responses, and frequent execution gaps caused by diverse business segments, multiple geographic locations, and a fast-paced environment have become core bottlenecks to high-quality growth.
In response to the changing competitive landscape brought by the AI era, CEO Bao Jiangjun clearly stated: "Efficiency is not an option; it's a matter of survival." Thus began an organizational transformation centered on "plan efficiency"—building a digital management system that is quantifiable, visualized, assessable, and closed-loop, fully empowered by AI capabilities to create a truly AI-native organization.
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Using DingTalk: Before & After
Before
- × Team Chaos: Team members are all busy with their own tasks, standards are inconsistent, and the more communication there is, the more chaotic things become, leading to decreased motivation.
- × Info Silos: Important information is scattered across WhatsApp/group chats, emails, Excel spreadsheets, and numerous apps, often resulting in lost, missed, or misdirected messages.
- × Manual Workflow: Tasks are still handled manually: approvals, scheduling, repair requests, store visits, and reports are all slow, hindering frontline responsiveness.
- × Admin Burden: Clocking in, leave requests, overtime, and payroll are handled in different systems or calculated using spreadsheets, leading to time-consuming statistics and errors.
After
- ✓ Unified Platform: By using a unified platform to bring people and tasks together, communication flows smoothly, collaboration improves, and turnover rates are more easily reduced.
- ✓ Official Channel: Information has an "official channel": whoever is entitled to see it can see it, it can be tracked and reviewed, and there's no fear of messages being skipped.
- ✓ Digital Agility: Processes run online: approvals are faster, tasks are clearer, and store/on-site feedback is more timely, directly improving overall efficiency.
- ✓ Automated HR: Clocking in, leave requests, and overtime are automatically summarized, and attendance reports can be exported with one click for easy payroll calculation.
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Streamline ops, reduce costs, and keep HQ and frontline in sync—all in one platform.
9.5x
Operational efficiency
72%
Cost savings
35%
Faster team syncs
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